Have a question or need help with your order? Let's get in touch!

Email support@thaloops.com

Frequently Asked Questions

Question Which payment options do you accept?
AnswerYou can checkout at our store via Stripe or PayPal payment gateways. Stripe supports several card brands, from large global networks like Visa and Mastercard to local networks like Cartes Bancaires in France or Interac in Canada.

  • American Express
  • China UnionPay (CUP)
  • Discover & Diners Club
  • eftpos Australia
  • Japan Credit Bureau (JCB)
  • Mastercard
  • Visa

Question Can I trust your store and that my data will be protected?
AnswerWe assure you that your data will be treated with the utmost confidentiality and protected using SSL (Secure-Socket-Layer) secure server software. This encryption ensures that any sensitive information related to your order, such as your name, address, credit card, or bank details, remains unreadable to any unauthorized third party. Additionally, credit card payments will undergo verification using the 3D secure procedure for added security.
Question When do I receive a product?
AnswerUpon purchase, products are promptly delivered via email. You will receive both a download link and an order confirmation. You will be able to download your products later at any time, too.
Question I haven't received the download links.
AnswerIn certain cases, automated messages from our servers might be mistakenly flagged as spam by some email services. If you do not receive anything, we recommend checking your spam folders first. Additionally, please ensure that you have provided the correct email address. If you suspect any issues, don’t hesitate to contact us via e-mail and we will re-end you your links ASAP.
Question Can I get a refund?
AnswerAt ThaLoops, we offer 100% Money Back Guarantee on all individual products, valid for 14 days from the date of purchase. Please note that this guarantee does not apply to bulk orders, and each person is eligible for one refund only. If you wish to request a refund, kindly contact our support team via email at support@thaloops.com.
Question Do I need to have PayPal account to make a purchase at ThaLoops store?
AnswerPaypal account is not necessary for purchasing our products. We also accept Credit and Debit card payments through Stripe. If you have any inquiries concerning this matter, please feel free to reach out to us at support@thaloops.com.
Question Are your products royalty free?
AnswerAll ThaLoops sample packs come with a 100% royalty-free license. You are free to use them without any additional fees. However, please note that redistribution and repackaging of our content are strictly forbidden. It is also not permitted to render the project files and present them as your own original work. Nevertheless, you are welcome to utilize the sounds, loops, samples, and other included elements in your projects. For any further inquiries concerning copyright and royalty matters, please don’t hesitate to contact us at support@thaloops.com.