Which payment options do you accept?
You can checkout at our store via Stripe or PayPal payment gateways. Stripe supports several card brands, from large global networks like Visa and Mastercard to local networks like Cartes Bancaires in France or Interac in Canada.
- American Express
- China UnionPay (CUP)
- Discover & Diners Club
- eftpos Australia
- Japan Credit Bureau (JCB)
Which software is compatible with your products?
AnswerOur samples and loops come in WAV format, compatible with all leading music production software, including Ableton, FL Studio, Reason, Maschine, Logic, Native Instruments, Pro Tools, Akai, Cubase, GarageBand, and others.
I haven't received my download links.
AnswerRarely, but sometimes automated messages from our servers might be mistakenly flagged as spam by some email services. If you do not receive anything, we recommend checking your spam folders first. Additionally, please ensure that you have provided the correct email address. If you suspect any issues, don’t hesitate to contact us via e-mail and we will re-end you your links ASAP.
What is your refund policy?
AnswerAt ThaLoops, we offer 100% Money Back Guarantee on all individual products, valid for 14 days from the date of purchase. Please note that this guarantee does not apply to bulk orders, and each person is eligible for one refund only. If you wish to request a refund, kindly contact our support team via email at firstname.lastname@example.org.
Do I need to have PayPal account to make a purchase at ThaLoops store?
AnswerPaypal account is not necessary for purchasing our products. We also accept Credit and Debit card payments through Stripe. If you have any inquiries concerning this matter, please feel free to reach out to us at email@example.com.
Are your products royalty free?
AnswerAll ThaLoops sample packs come with a 100% royalty-free license. You are free to use them without any additional fees. However, please note that redistribution and repackaging of our content are strictly forbidden. It is also not permitted to render the project files and present them as your own original work. Nevertheless, you are welcome to utilize the sounds, loops, samples, and other included elements in your projects. For any further inquiries concerning copyright and royalty matters, please don’t hesitate to contact us at firstname.lastname@example.org.
How can I reach you?